Privacy Policy

Scope

This Privacy Policy explains how Inner Product handles information collected through innerproduct.com, Inner Product accounts, profile questions, event pages, video rooms, payment flows, feedback, reports, support, and related services.

Information we collect

• Account information, such as email address, login records, and account identifiers.
• Profile and preference answers, such as age range, gender, dating style, approximate location, religion, ethnicity, languages, income range, family preferences, and match preferences.
• Event information, such as RSVP, check-in, alias, attendance, match assignment, video room metadata, post-round feedback, contact-sharing choices, and reports.
• Payment information, such as Stripe checkout, customer, payment, refund, and transaction metadata. Inner Product does not store full payment card numbers.
• Support, safety, legal, and privacy request communications.
• Device, technical log, first-party cookie and browser-storage, IP address, user agent, and security metadata.

Cookies and browser storage

Inner Product uses first-party cookies and browser storage to provide requested features and remember privacy choices. These technologies keep you signed in, refresh and secure sessions, preserve short-lived signup and Google sign-in handoffs, carry questionnaire and age-verification progress within a browser tab, remember a city filter you select, and support in-session event-room and interface continuity.

For eligible visitors in the United States, Inner Product also uses the Reddit and Meta pixels on the home page and signup pages to measure home-page visits and completed signups from advertising. These advertising partners may receive cookie and advertising identifiers, IP address, browser and device information, the page URL with permitted campaign parameters, available referrer information, and these two event types. This advertising disclosure may be considered sharing or a sale under applicable state privacy laws. Inner Product does not exchange this information for money. Use the Do Not Sell or Share My Personal Information link in the footer to turn off this measurement in your browser.

Inner Product counts completion of a small set of signup and event-registration steps to understand where the product needs improvement. These first-party counters are stored only as totals by UTC day, deployment environment, tenant, step, and a bounded campaign-source tag when a link explicitly includes utm_source. Untagged visits are grouped as unattributed; Inner Product does not infer or store a browser referrer or landing URL. Counter rows do not contain a visitor or account identifier, IP address, user agent, event ID, profile answer, or dating preference, and the counters do not set or read a cookie or browser-storage identifier.

Where first-party signup journey diagnostics are enabled, eligible US visitors can have declared signup actions and server outcomes connected by a first-party cookie lasting at most 24 hours. Outside the US or when country is unknown, this collection requires an explicit allow choice. Authorized administrators can see a journey's campaign-source tag, coarse device and embedded-browser category, selected event and sign-in method, times, declared actions, and sanitized outcomes. Declared actions can include public-page scroll-depth milestones, named button/navigation activations and coarse 3-by-3 homepage click/tap areas, without precise touch coordinates or form contents. Account identity is associated only after server authentication, and waitlist contact identity only after inbox confirmation. Raw journeys are retained for 30 days and deleted by scheduled cleanup; older anonymous totals remain separate. This system does not record questionnaire answers, birthday, gender or preferences, precise location, keystrokes, private-room activity, page replay, arbitrary URLs/referrers or raw user agents, and is not sent to advertising partners. Turn off signup diagnostics on Your privacy choices without affecting account or event access.

Signing out removes the authentication cookies. Choosing All locations removes the saved event-market preference. You may also clear cookies and site data in your browser, but doing so may sign you out, reset preferences, or interrupt an in-progress signup or event flow.

Reddit and Meta advertising measurement

The pixels are not installed on account, profile, questionnaire, event, video-room, payment, messaging, or safety-report pages. Inner Product does not send Reddit or Meta profile answers, dating preferences, messages, email addresses, phone numbers, or account identifiers as pixel event data. Automatic matching and enhanced page-metadata sharing are disabled for Reddit. Meta uses manual events only, with automatic configuration, detailed page information, and automatic advanced matching disabled.

Reddit and Meta may use the information they receive for ad attribution, measurement, and advertising personalization under their own privacy policies. Turning off measurement prevents future pixel requests from this browser and removes Reddit and Meta cookies set on our domain; it does not delete data these partners have already received or cookies on their own domains. See their privacy policies for use, retention, and privacy controls.

How we use information

• Create and secure accounts.
• Build dating profiles and recommend event matches.
• Run RSVPs, check-in, timed video rounds, feedback, and mutual contact reveal.
• Process payments, refunds, credits, chargebacks, and fraud prevention.
• Respond to safety reports, user support, privacy requests, and legal requests.
• Prevent abuse, trafficking, exploitation, scams, harassment, spam, and security incidents.
• Improve Inner Product's reliability, matching, event operations, and user experience.
• Use coarse area information inferred from an IP address to select a nearby event-location filter. This does not request precise device location permission, and the filter returns only a supported metro area rather than exposing raw location details to the page.

Sharing

Inner Product shares information with service providers that help operate the service, such as hosting, database, email, SMS, security, payment processing, and support providers. Inner Product may disclose information when required by law, to protect safety, to prevent fraud or abuse, to enforce policies, or as part of a corporate transaction. Inner Product reveals contact information to another attendee only when the product flow and your explicit contact-sharing choice allow it.

Browser privacy signals

Inner Product does not load the Reddit or Meta pixels when it detects an enabled Global Privacy Control or Do Not Track signal, or a saved advertising opt-out. It also suppresses its aggregate product-funnel counter and journey diagnostics when a request includes either browser signal. A saved advertising opt-out also suppresses journey diagnostics, and a separate signup-diagnostics opt-out is available in Your privacy choices. Your advertising choice is saved for one year in the current browser; you must repeat it on other browsers or devices, and clearing site data resets it. Browser privacy signals take priority over an allow preference. These choices do not change first-party processing needed to provide, secure, or troubleshoot the service.

Sensitive data

Dating profile answers and reports can be sensitive. Inner Product uses them for matching, event operations, safety, fraud prevention, support, legal compliance, and service improvement. Do not provide exact home addresses, Social Security numbers, government IDs, payment card numbers, or other unnecessary sensitive information unless Inner Product specifically asks through an approved flow.

Retention and deletion

Inner Product keeps information as long as reasonably needed for account operation, event history, matching, safety, fraud prevention, payment records, legal compliance, disputes, and backups. Users may request access, correction, or deletion by emailing support@innerproduct.com with a subject that starts with PRIVACY. Some records may be retained where needed for safety, fraud, payment, tax, legal, or dispute reasons.

Age restriction

Inner Product is for users 18 and older. Inner Product does not knowingly collect information from minors.

Contact

Privacy questions and requests can be sent to support@innerproduct.com. Start the email subject with PRIVACY.